Privacy Policy

1. Introduction

OSeniors ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the purposes of applicable data protection legislation.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number (when provided via forms)
• Communication Data: Content of messages sent through our contact forms
• Survey Data: Responses to questionnaires or preference surveys
• Marketing Preferences: Your choices regarding marketing communications

2.2 Information Automatically Collected

• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Pages visited, time spent on site, click patterns, session recordings (anonymised)
• Cookie Data: Information stored via cookies and similar technologies (see Cookie Policy)
• Analytics Data: Aggregated statistics about site performance and user behaviour

2.3 Information from Third Parties

• Analytics Services: Data from Google Analytics and similar services
• Social Media: Information if you interact with our social media accounts
• Partner Data: Information from service providers when you engage with their offers

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Legitimate Interests: For website analytics, fraud prevention, and service improvement
• Contract Performance: To provide requested services and respond to enquiries
• Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our comparison services
• Responding to your enquiries and providing customer support
• Personalising content and improving user experience
• Connecting you with relevant service providers
• Sending marketing communications (with your consent)
• Analysing website usage and performance
• Preventing fraud and ensuring website security
• Complying with legal obligations

5. Information Sharing and Disclosure

5.1 With Your Consent

We may share your information with third-party service providers when you explicitly request to be connected with them through our platform.

5.2 Service Providers

We may share information with trusted third parties who assist us in operating our website, including:

• Analytics and performance monitoring services
• Email service providers
• Customer relationship management systems
• Cloud hosting and storage providers

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Some of our service providers are located outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Data may be processed in the United States by our analytics and customer management providers who maintain appropriate data protection safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact Enquiries: 3 years from last contact
• Marketing Data: Until you unsubscribe or withdraw consent
• Analytics Data: 26 months (anonymised)
• Technical Logs: 12 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restrict Processing: Request limitation of processing
• Data Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please visit our Data Management page or contact us directly.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party cookies and tracking

You can control cookies through your browser settings, though this may affect website functionality.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please:

• Use our Data Management page for data requests
• Contact us via our contact form for general enquiries

14. Regulatory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, if you believe your data protection rights have been violated. Visit ico.org.uk for more information.